Your website that is crucial to your business. It is:
- your connection to the world
- your lead generator
- how your customers and suppliers find and engage with you
- your sales and revenue generator
It is fundamental to the success of your business and you want peace of mind that it will be up and available for your audience 24/7 without interruption.
All Software Is Vulnerable
Software needs updating. All software. Including the software that powers your website. Your competitors are waking up (or maybe leading the way) and innovating with new websites and online strategies. The world is getting smaller as more of us connect to the web and that means that it is only going to get harder to keep up, let alone stay ahead of the pack. More and more websites are getting hacked and attacked, including the big players like Twitter and Facebook as well as millions of small businesses everyday. It’s the nature of the world we live in and unfortunately websites are an easy target.
Do You Want to Do It Yourself?
Keeping your website up to date, backed up and secure can be time consuming and a little tedious. It takes you away from what you should be doing, which is building relationships with your customers, staff and partners. The technology continues to evolve and there is no way you can keep abreast of all the trends and developments.
Do You Have the Support You Think You Do?
Yes there are plenty of options for you to keep your website managed and up to date by the same company that hosts it. They do it for thousands of customers every day. That means they are experienced, but it also means they might not be paying attention to the finer details of your particular website and business needs.
They may backup your site, but how recent are those backups, and how many days do you have to wait before your site is restored?
If you’re reading this page, then we know your website intimately because we built it or have at least worked on it. We know every line of code and all of the variables and combinations of things that hang together to make it work. We also know the software your website is built on very well. We’ve been using it for over 8 years and all of our websites, including our own, are built on the same software. So we are in the best position to keep your website up and running and open for business and we can do that with one of our Website Care Plans.
We offer you the exact same tools and processes we use to maintain our own website.
What Do We Offer?
We’ll do all the nitty gritty details you don’t want to so you can just focus on your audience.
We will perform an unlimited number of small tasks on your website (as long as each task can be completed in less than 30 minutes) throughout the month to make sure every piece of content and code is perfect. Common tasks include: Content updates, Plugin research and setup, Theme or stylesheet changes, Embedding 3rd-party scripts, Server or DNS changes, Configuring forms, General WP questions and assistance.
If a task will take longer than 30 minutes, we will let you know how much it will cost. Complete Care customers get a special discount.
Working with us means your website will continue to drive attention and customers into your business at a fraction of the time and cost it would take to do it yourself.
We’re happy to give you references and testimonials on request, but perhaps one of the most compelling reasons to work with us is that we teach hundreds of web developers how to to do this stuff in their business, and we ourselves belong to a network of over 350 web developers all over the world, all using best practices, so we stay at the top of our game.
We Are Busy
Its’ true. Like Doctors in the 70’s and Accountants in the 80’s, good web developers are constantly busy, and it doesn’t look like that’s going to change anytime soon.
At the same time, website clients need more attention to safeguard and maintain their sites.
That is why we created our Maintenance Care Plans – by paying a small monthly fee, you get guaranteed time slots in our daily calendar. Obviously there are only a limited number we can offer.
We Need To Know More About You
So in all honesty, we’re only interested in working with clients who understand the value their website adds to their business. That’s why we have made our website care plans available by application only.
Please review the plans at the link below and use the application form to see if you qualify.
This service is designed to offer you peace of mind and the assurance that you have a skilled partner who can help you achieve your online objectives.
Maintenance Care Plan
Pleiades Services Website Maintenance support may include unlimited small jobs for your WordPress site each month, depending on the plan you select. We class a small job as a task that can be completed in 30 minutes or under. Typically things like, theme or plugin installations, small tweaks to your site such as updating colors or fonts, resolving plugin clashes, adding new plugins, configuring a slider and so on.
We try to solve your support tickets the same day in 6 hours or less. We work normal business hours Monday through Friday and also monitor support requests at the weekend for urgent tickets.
If you have a specific project or job that is larger in scope than we can provide in our 30 minute time frame, we will give you a custom quote outlining the number of hours to complete and estimated cost. We are able to provide all design / development work in relation to WordPress.
Each support plan is for one website. You can signup multiple times and add as many websites as you like.
We can help you move your site to a different hosting company. We include one free site migration with our Complete Care Plan to a new host of your choice. If you have one of the other plans, site migrations are charged at $99 each. All additional site migrations are also charged at $99 each.